1. Reasonable adjustments and accessible information
This module
This is module 2 of 2 (1 hour). Completing both is the full 2-hour EDI series.
Suggested study time
- Adjustments and accessible information — 20 min
- Dignity, identity and the surgery — 18 min
- Culture, patients who harass, and reporting — 17 min
- Knowledge check — 5 min
Reasonable adjustments
For disabled people you must make reasonable adjustments so they are not substantially disadvantaged. In practice that often means: longer appointments; a ground-floor surgery or a working stairclimber plan; a quiet first slot; large-print letters; a text reminder instead of a phone call; allowing a carer in the room; or a different way of giving postoperative instructions. “Reasonable” depends on cost, practicality, and health and safety — not on whether it is slightly inconvenient.
Do not wait for a tribunal letter
If someone says they cannot hear the intercom, cannot climb stairs, or need Easy Read, try a workable change now and record what you agreed. You can still take advice on building works. You should not refuse care while you wait for the perfect ramp.
Accessible Information Standard
For NHS-funded care in England, organisations must identify, record, flag and meet communication needs (for example British Sign Language, large print, easy read). Private practices should still ask how the person wants information, and then actually send it that way.
Interpreters
Do not use a child, or a random relative, for consent or medical history unless there is a true emergency and no alternative. Book a professional interpreter (including BSL). Allow extra time. Confirm understanding; a nod is not consent.
Staff adjustments
The same thinking applies to the team: rostering around pregnancy, a stool for a back condition, a hearing loop at reception. Occupational health and your HR process sit alongside equality law — they do not replace courtesy.