A 1-hour course on how tiredness, interruptions, hierarchy and poor systems create error in dentistry — and what the team can change without waiting for a ‘bad apple’ story.
Course aim
Give every team member a practical way to design work so the next near miss is harder, speak up early, and learn from events without humiliation.
What you will be able to do
- 1Explain why most harm comes from systems and conditions of work, not only one careless person
- 2Spot common dental traps: interruptions, look-alike materials, time pressure and steep hierarchy
- 3Use briefings, checklists and sterile-cockpit moments for high-risk steps
- 4Speak up and debrief so the next patient is safer, not so someone is blamed
Suitable for: the whole team, including reception and practice managers.
Always follow current GDC Standards, your significant-event and candour procedures, and indemnity advice when harm is alleged. This course is knowledge CPD.
Course Content
Begin with lesson 1 — later lessons unlock as you progress.
Start course: 1. Why people make sense in broken systems