Module 2 of 3 — protecting patient information, keeping records that tell the truth, being open when something goes wrong, and raising concerns if patients are at risk.
Course aim
Give every team member a working grasp of UK legal and ethical duties in dental practice — consent, confidentiality, candour and complaints — so patients are treated fairly and the practice can show a professional system.
3 hours in three modules: this is 2 of 3. Each module is 1 hour of verifiable CPD. Completing all three covers the PrismCPD legal and ethical series, including complaints handling. Complete them in numerical order: 1, then 2, then 3. All three stay open — there is no lock between modules.
What you will be able to do
- 1Apply confidentiality in the waiting room, at the desk and online, and know when disclosure may be justified
- 2Describe UK data protection duties that apply to dental records and images
- 3Keep contemporaneous, attributable clinical records
- 4Explain professional and statutory candour, and how to raise concerns
The three-module series
- 1: Standards, consent and capacity
- This module — 2: Confidentiality, records and candour
- 3: Complaints and professional conduct
Suitable for: Dentists, Dental Hygienists, Dental Therapists, Dental Nurses, Orthodontic Therapists, and practice managers or complaints leads.
Always follow current GDC Standards, UK data protection law, CQC (or equivalent) requirements in your nation, and your written practice procedures. This course is knowledge CPD, not legal advice.
Course Content
Begin with lesson 1 — later lessons unlock as you progress.
Start course: 1. Confidentiality in a busy practice